The ROI of branding for startups
Aug 2025
Looks Matter: The Psychology Behind Product Packaging (And Why It Makes You Buy Things You Didn’t Know You Needed)

Ever bought something just because it looked pretty on the shelf? Same.

Whether it’s a candle in a frosted glass jar or a box of crackers with a matte finish and serif type, packaging is doing more than just holding stuff — it’s quietly (or boldly) saying: “Pick me.” And according to Malcolm Gladwell’s Blink, most people make up their minds about a product in the first few seconds.

That means your packaging isn’t just a finishing touch — it’s your first impression. And we all know those tend to stick. So if you’re building a product-based brand — whether it’s skincare, snacks, or something in between — your packaging isn’t just a container. It’s a decision-maker.

Let’s unpack (pun very much intended) the psychology behind why packaging works, and how to make it work for you.

1. Snap Judgments: What Blink Reveals About First Impressions

We make judgments based on very narrow slices of experience.”— Malcolm Gladwell, BlinkIn Blink, Gladwell talks about “thin-slicing” — the way we form surprisingly strong impressions from very little information. In the world of products, that slice is your packaging. A study in Food Quality and Preference found that packaging alone can influence 60–70% of in-store purchase decisions. Not because people are shallow — because our brains are trying to move fast and make safe bets. What this means for you: If your packaging looks rushed, bland, or inconsistent, people will assume the same about your product. Even if it’s great.

2. Color Sets the Tone Before Anything Else

Color isn’t just aesthetic — it’s emotional. It’s one of the first things our brain registers, and it shapes how we feel about a product before we even know what it is. Warm tones like red, orange, and coral can trigger appetite and energy. Cooler hues — blues, greens, taupes — often evoke calm, cleanliness, or trust. A 2021 study in Frontiers in Psychology showed that color influences not just emotional response, but even things like time perception and taste expectations.Design tip: Instead of asking “What color looks good?”, ask “What should this product feel like?”

3. Texture Is a Silent Signal

We often judge quality by touch — but even in a digital world, people imagine how things feel. That mental shortcut is called haptic imagery, and it plays a bigger role than most people think. A soft-touch matte box? It signals premium, curated, elevated. A slick, glossy label? Feels mass-produced, maybe even dated. And the brain is making those calls before logic enters the chat.Pro move: Let texture tell part of your story — especially if your audience values intentionality or craftsmanship.

4. Typography Talks

Fonts are quiet messengers. They communicate tone, price point, and trust — without saying a word.Serifs (like Garamond or Baskerville) often feel timeless, editorial, or premium. Sans-serifs (like Helvetica or Söhne) lean modern, minimal, or utilitarian. Script fonts can feel warm and handmade — but only if they’re legible and intentional. Studies in the Journal of Consumer Psychology confirm it: Typography influences how people perceive not just design, but the actual product. Quick gut-check: If your type choices were a person, would your customer want to talk to them?

5. Familiarity Builds Trust (If You Don’t Overdo It)

People tend to trust what feels familiar — it’s a shortcut the brain uses to feel safe. This is called the mere exposure effect. That’s why many successful brands use visual cues that echo others in their category (think oat milks that kinda resemble Oatly). The key is not to copy, but to build on what your audience already understands — and then bring your own twist. Bottom line: Familiar is good. Forgettable isn’t.

6. Packaging Is Storytelling Without the Paragraph

We remember stories, not stats. Packaging is a chance to tell yours — whether that’s through an origin line, a design detail, or a message inside the box flap. Storytelling activates empathy and memory. It’s why you remember a brand that includes a handwritten note, or a coffee label that shares the farm it came from. It makes things feel human. So instead of overexplaining, find small, simple ways to let your values show through. Packaging doesn’t need to say everything — just the right things.

7. The Unboxing Moment Still Matters (Maybe More Than Ever)

Even if your product is DTC or e-comm only, the moment someone opens it is huge. It’s their first physical interaction with your brand. And according to Dotcom Distribution, nearly 40% of shoppers have posted packaging online just because the experience felt good. In other words: your box might be their first impression — and your first marketing asset. Consider: What does the packaging feel like to open? What details are discoverable? What makes it photo-worthy?

TL;DR

It’s not just a box or a label. It’s a brand moment — one that can instantly shape perception, influence purchase, and even spark loyalty.Your customer is already making up their mind. Packaging gives you a chance to help them get it right.

More to Explore

Not Done Thinking? Here are a few more reads for the curious, the strategic, and the design-obsessed.

If You’re for Everybody, You’re for Nobody
REad More
REad More

If You’re for Everybody, You’re for Nobody

It’s tempting to keep your brand broad so you don’t turn anyone away — but that approach often does more harm than good. Here’s why specific brands connect (and grow), and how positioning helps yours stand out and scale.
Why Branding Isn’t Just a Logo (And Why It’s Worth Every Penny)
REad More
REad More

Why Branding Isn’t Just a Logo (And Why It’s Worth Every Penny)

Branding isn’t just about looking polished — it’s the foundation that builds trust, drives revenue, and makes marketing more effective. Here’s why investing in strategic branding pays off — and why it’s priced the way it is.
Looks Matter: The Psychology Behind Product Packaging (And Why It Makes You Buy Things You Didn’t Know You Needed)
REad More
REad More

Looks Matter: The Psychology Behind Product Packaging (And Why It Makes You Buy Things You Didn’t Know You Needed)

How your packaging design influences purchase decisions in less than two seconds — and the psychological cues that build trust, desire, and perceived value.

Ready to Elevate Your Brand? Let's Collaborate!